Terms & Conditions

Help-Me-Park Terms & Conditions

DEFINITIONS

In this Agreement the following words shall have the following meanings:

  1. 'HMP' means Help-me-park.com Ltd whose registered address is Group First House Mead Way, Padiham, Burnley, Lancashire, BB12 7NG.
  2. 'HMP Driver' means a driver contracted (whether directly or via an agent) by HMP for the purposes of meeting customers and driving their vehicles to and from the airport and the Car Parks.
  3. 'Agent' means any individual, group of persons or corporations contracted by HMP for the provision of any service related to the driving, parking and secure storage of customer vehicles.
  4. 'Car Park' means a secure site for which HMP has a lease, licence or appropriate permission to park vehicles on.
  5. 'Vehicle' means a vehicle which is received by HMP from the Customer. HMP does not accept vehicles
    1. larger than a SWB transit vans (5.2m in length)
    2. with any kind of trailer attached
    3. that does not have legal tread on each tyre
    4. without a valid MOT
    5. without fully paid tax
    6. without enough fuel to complete at least 20 miles (although most vehicles will only travel a much short distance)
    7. without manufacturers recommended levels of engine oil, engine coolant and water or cleaning fluid in the windscreen washer reservoir
    8. that is in any other way unsafe to drive or in contravention of any road traffic legislation at HMP’s discretion
  6. 'Parking Period' means the period commencing when the keys to the vehicle are delivered to HMP and terminating at the time when the keys to the vehicle are handed back to the Customer or Hotel.
  7. 'Customer' or ‘Client’ is the person, persons (Jointly and severally) or company contracting with HMP and/or it’s authorised agents for the purpose of parking and securing a space for an agreed Parking Period.
  8. ‘Consolidator’ means an independently owned and operated company usually with a website on which parking customers can book the parking services of Help-me-park. This transaction is subject to the terms and conditions of the consolidator’s website.
  9. 'Hotel' means any hotel that contracts HMP to supply parking services.

BOOKING

  1. Bookings through the HMP website are deemed to be made when validated by the email confirmation sent by HMP.
  2. Bookings made by telephone are deemed to be made when HMP’s telesales operator sends a confirmation email.
  3. Bookings made by post are deemed to be made when written confirmation is sent by HMP.
  4. All services are subject to availability.
  5. A booking confirmation does not entitle the Customer to any specified parking space or to priority over any other customer.

PAYMENT

  1. Payment for a booking made by telephone or on HMP's website can only be made using MasterCard, Visa, American Express or PayPal.
  2. If payment by card is declined, HMP reserves the right not to fulfil your booking.
  3. All prices are quoted including VAT.
  4. HMP Company VAT number is 869 8914 44.
  5. When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
  6. Payments made consolidator websites or telesales teams are subject to the consolidators terms and conditions outlined on their websites.
  7. Refunds for unused periods of a parking booking will only be given at the discretion of HMP.
  8. All parking fees must be paid in full before the vehicle is returned to the client including
    1. fees for the extension of the parking period as set and charged by HMP
    2. any repairs or remedial work to a client’s vehicle deemed necessary by HMP to ensure the safety of the drivers or the integrity of the vehicle
    3. any repairs or remedial work carried out at the request of the client

CANCELLATION

  1. The following cancellations policy only applies to bookings made directly on the help-me-park.co.uk website by the client or bookings made through one HMP’s telesales operators. Bookings made through consolidators must be cancelled directly with the consolidator and are subject to the terms and conditions of the consolidator.
  2. All cancellations must be made in writing by email to info@help-me-park.co.uk. All refunds will be made within 14 days of cancellation.
  3. Under the Sale of goods and services and data protection legislation, you have 14 calendar days starting from the day after the booking is confirmed to cancel your booking and receive a full refund.
  4. If your parking period starts within this 14-day period and you later decide to cancel you will be charged the full cost of the original parking period.
  5. Any cancellation made outside of the 14-day period will be subject to the HMP standard refunds policy as below.
    1. Cancellations before 48 hours to the start of the contract - £10.00.
    2. Cancellations within 48 to 24 hours to the start of the contract - 40% of the total contract value.
    3. Cancellations within 24 hours to the start of the contract - no refund.

GENERAL

  1. I the customer arrives to the terminal forecourt with a vehicle as described in clause 5 above HMP will refuse to take the car and park it the client will be deemed to be in breach of contract and will have to make alternative arrangements to park their vehicle, no refund will be made and Help-me-park will not accept any liability for any costs incurred by the client, their family or relations, friends, colleagues or associates, employers or employees.
  2. HMP will not accept any liability for any costs or inconvenience incurred by any client, their family or relations, friends, colleagues or associates, employers or employees as a result of the client arriving outside of their booked meet time to either hand the vehicle over to HMP or to receive the car back form HMP.
  3. The Customer on parking the vehicle at the Hotel or handing it over to an HMP Driver must:
    1. Securely close all windows of the vehicle
    2. Remove all personal property and valuables from the vehicle
    3. Hand over only such key(s) and electronic fobs as necessary to lock unlock or start the vehicle including key blades for use if the electronic fob fails.
    4. Should inspect their vehicle at the start of the parking period
    5. Ensure the vehicle conforms to clause 5 above
    6. Pass on at point of vehicle hand over, with clear written notice, any details of quirks or foibles of the car for example but not limited to in-operable windows, in-operable door locks or handles etc. that are not related to the safe operation of the car. Examples of features that would render the car unsafe to drive are as follows but not limited to a seat that will not move on its runners or an in-operable speedometer. HMP will have absolute discretion to decide if a car is unsafe to drive and HMP’s decision will be final.
  4. The HMP Driver is authorised by the Customer to have the lawful right to drive or otherwise transport the vehicle on the public highway. All HMP Drivers are fully insured by HMP for this purpose.
  5. In the absence of any provable negligence or wilful action or breach of duty by HMP the vehicle will be parked at the Customer’s own risk upon the customer’s own personal liability for the term of Parking Period.
  6. The customer agrees that:
    1. The parking period begins when the keys to the vehicle are handed to HMP either by the customer or by the hotel and
    2. The customer parks their vehicle in the hotels designated car park then it is entirely at their own risk until the commencement of the parking period as defined in 1 above
    3. The customer agrees that any damage or loss sustained while the vehicle is parked in the hotels designated car park is a matter between the hotel and the customers and falls outside of the responsibilities and remit of HMP.
    4. The customer agrees that the parking period is terminated when the keys are returned to the hotel or to the customer by HMP.
  7. For the avoidance of doubt when parking is booked with and paid for via any hotel then the contract for parking is between the customer and the hotel and in such cases HMP is contracted by the hotel and not by the customer. In these cases, the terms and conditions of the hotel apply.
  8. For the avoidance of doubt neither HMP nor its drivers consent to being filmed, recorded or photographed on any device or media without the express written prior consent of HMP. All areas of the airport and HMP car parks are privately owned land.
  9. The Customer permits HMP to keep the vehicle in a HMP Car Park for the duration of the agreed Parking Period and gives unconditional consent to allow HMP to move the vehicle between alternative HMP Car Park sites during busy periods and also in the event of an accident or an emergency or to avoid an obstruction.
  10. The Customer agrees that any vehicle check conducted by HMP Drivers at the point of handover is a cursory visual vehicle check and the customer agrees this cursory check is not to be relied upon as a forensic appraisal of every piece of damage to a customer’s vehicle extant at the point of handover.
  11. The customer agrees to abide at all times by the complaints procedure published at https://www.help-me-park.co.uk/meet-and-greet-at-gatwick-contact
  12. The customer agrees and gives full consent to allow for the changing of various settings in the vehicle including, but not limited to: Seat positions, mirror positions, radio settings, sat-nav settings, air condition & heating settings, steering column settings and any other setting that may be adjusted to facilitate the safety and comfort of the staff of HMP and/or its appointed agents while the vehicle is with the control of HMP and/or its appointed agents. No adjustments should be made unless to facilitate the safe conveyance of the vehicle.
  13. The customer agrees unconditionally that there is no requirement upon HMP and/or its appointed agents to return any setting to the position at which it was set prior to the commencement of the parking period.
  14. For the avoidance of doubt:
    1. The customer agrees that the agreement of the parties makes the law of the contract; and
    2. The customer agrees that HMP has neither liabilities (whether expressed or implied) nor contractual obligations (whether expressed or implied) to the customer or any third party agent appointed by the customer except those set down within the terms of this contract or prescribed by law.

VEHICLE DAMAGE AND REPAIRS

  1. The client is requested to make a thorough check of their vehicle when it is returned to them at the airport and a signature from the client to say this has been carried out will be required. Any damaged claimed to have been caused whilst in the care of HMP should be reported at this time to the HMP driver who returns the vehicle. If the client removes the vehicle from the airport and then reports a claim for damage at a later time, then the burden of proof that the damage was caused by a negligent or wilful act by HMP will lie with the client.
  2. HMP will accept liability only when any alleged loss or damage is proven to be caused by the negligence, wilful act or breach of statutory duty of HMP, its servants or agents.
  3. Any vehicle damaged whilst in the custody of HMP and where such damage is as a direct result of any provable negligence on the part of HMP and/or its appointed agent(s) and where such damage is reported on return to the customer may be required to be left with HMP for repair if repair is required.
  4. In such circumstances the cost of transporting the customer’s vehicle to HMP approved repairers will be met by HMP.
  5. HMP will not accept liability for repair costs or any other cost incurred as a result of quirks or foibles of the vehicle that are not passed on to HMP with clear written notice at point of hand over, for example but not limited to in-operable windows, in-operable door locks or handles etc. that are not related to the safe operation of the car. Examples of features that would render the car unsafe to drive are as follows but not limited to a seat that will not move on its runners or an in-operable speedometer. HMP will have absolute discretion to decide if a car is unsafe to drive and HMP’s decision will be final.
  6. HMP will not accept liability for repair costs or any other cost incurred as a result of the mechanical failure of the client’s vehicle or any component of the client’s vehicle whilst in normal use for example but not limited to coil springs, door handles, mirrors, seats etc.
  7. Where the customer has reported alleged loss or damage in accordance with clauses above and where the customer subsequently removes a vehicle from HMP, then the customer
    1. must make the vehicle available for inspection by qualified engineers or other expert(s) appointed by HMP within a reasonable time frame
    2. indemnifies HMP against any and all costs of repair to that vehicle unless such repairs are authorised by HMP in writing.
  8. In the event that HMP accepts liability for a minor defect to the vehicle that remains drivable HMP will arrange for one of its pre-approved repairers to contact the customer direct to carry out the necessary repairs.
  9. HMP will not accept any liability for any damage to the paintwork or bodywork of the vehicle, damage to any glass or wheels caused by road conditions or debris or punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of HMP, its servants or agents.
  10. In the event of any dispute pertaining to alleged damage to the customer’s vehicle the customer agrees;
    1. That HMP reserves the right to retain the customer’s vehicle after the completion of the parking contract in order to effect any necessary repairs to any damage proven evidentially to have been caused by the negligence, wilful act or breach of statutory duty of HMP or its appointed agents.
    2. that HMP or its authorised third party agent(s) will be appointed as the sole accident management contractor if any damage is alleged to have been caused to the customer’s vehicle due to the negligence, wilful act or breach of statutory duty of
    3. to indemnify HMP and its authorised third party agent(s) in full against any and all costs greater than those demonstrated as reasonable by HMP in repairing the customer’s vehicle to its condition as at the commencement of the Parking Period
    4. to indemnify HMP and its authorised third party agent(s) in full against any and all costs where HMP are forced by the customer to deal with any external claims management company.
    5. The customer agrees that any letters, telephone calls, emails, SMS messages, invoices, claims or any other paperwork or communications received by HMP and its authorised third party agent(s) from any third party appointed by and acting on behalf of the customer will carry an ‘administration charge’ per item not to exceed £100.

CUSTOMER LIABILITY

  1. The Customer warrants to HMP that at the commencement of the Parking Period, that the Customer shall be liable for and indemnify HMP in respect of any death, personal injury or damage caused by the Customer or passengers within the control of the Customer whilst on HMP’S premises or in any way arising from a breach of the warranty in the paragraphs below.
    1. the Customer’s vehicle is in a safe and roadworthy condition; and
    2. all engine and other fluids within the customer’s vehicle are topped up to the required levels as set down by the manufacturer.
    3. the customer’s vehicle has a current MOT certificate (if required by law); and
    4. the customer’s vehicle has been maintained according to the service schedule as laid down by the manufacturer and the service record carries the relevant dates and stamps.
    5. the Customer’s vehicle contains no dangerous toxic or illegal substances left within the vehicle.
    6. The Customer warrants that they are the lawful owner and/or keeper of the vehicle or have the lawful authority to deal with the vehicle as if they were the lawful owner.

EXCLUSION OF LIABILITY

  1. HMP or its agents do not accept any responsibility or liability for any theft, loss or damage to: -
    1. any personal property or personal items left within the vehicle whilst on HMP’s premises (whether during the contracted Parking Period or not)
    2. for any personal property (including travelling luggage) belonging to the Customer or any person(s) travelling with the Customer either when on HMP’s premises or whilst travelling between HMP’s premises and the airport.
    3. tyres or any scuffs or damage to steel or alloy road wheels, wheel trims or wheel colour coding. Unless loss or damage is proven to be caused by the negligence, wilful act or default or breach of statutory duty of HMP, its servants or agents.
  2. HMP will not accept any liability for any damage to the paintwork or bodywork of the vehicle, damage to any glass or wheels caused by road conditions or debris or punctures caused as a result of driving on the public highway during normal use for the purposes of conducting the parking contract except when proven to be as a result of the negligence, wilful act or breach of statutory duty of HMP, its servants or agents.
  3. Whilst every reasonable precaution is taken by HMP and its agents to ensure that customers vehicles are returned correctly, neither HMP or its authorised agents accept any responsibility for any loss in the event that the Customer’s return instructions/receipt for the vehicle is either lost or stolen which is subsequently presented to HMP by a third party who uses it to fraudulently to take delivery of the Customer’s vehicle.
  4. HMP will not accept liability for any loss incurred by the client as a result of the client arriving late to drop their car off or if the client is delayed exiting the terminal to collect their car.
  5. HMP will not accept liability for any costs incurred by the client as a result of late collection or return of the client’s vehicle. Any compensation paid will be at the discretion of help-me-park
  6. HMP will not accept responsibility for any costs incurred as a result of the client not providing a key blade for use to access the vehicle in instances where the electronic key fob fails to operate for any reason.
  7. neither HMP or its authorised agents accept any responsibility or liability for minor dents and scratches if your vehicle was collected when it was dirty or wet or if the light was poor or it was dark so as to make it impossible to make a reasonable check or take effective photographs of your vehicle prior to you handing the keys to HMP. Unless loss or damage is proven to be caused by the negligence, wilful act or default or breach of statutory duty of HMP, its servants or agents.
  8. neither HMP nor its authorised agents accept any responsibility or liability for electrical and mechanical faults arising with a customer’s vehicle, whilst in transit from Gatwick Airport to HMP car parks, or at any other time.

JURISDICTION

  1. The Contract is extant between HMP and the Customer except where the customer has booked and paid for their parking via a hotel. In such cases the contract is between the customer and the hotel directly. This contract shall be deemed to be in force at all times until the customer is notified in writing by HMP that termination has taken place.
  2. All parties to this contract agree to bound in full by the contract as confirmed by the purchase of parking services from HMP.
  3. This contract and its execution, terms, conditions, restrictions, permissions and performance shall be governed by the Common laws of England, Scotland and Wales and shall be construed to be in full accordance with the England, Scotland and Wales and the parties hereby consent to the exclusive jurisdiction of the Common Law Courts of England, Scotland and Wales.

Help-Me-Park parking terms and conditions

Please find here the terms and conditions that are specific to our meet and greet parking service.

Parking terms for meet and greet airport parking

The following terms and conditions are specific to the meet and greet parking service operated by Help-me-park. Please take time to read these terms and conditions as you will have agreed to them if you make a booking.

These are specific to our service and we feel clarify various elements of our service.

Please note that we also have general terms and conditions that apply to our contract with you as detailed on the general terms and conditions page.

Money back guarantee

This will be calculated as the total number of days or part days of your booking multiplied by the variable daily parking rate charged at your time of booking. We charge a fixed standard rate for the actual collection and return of your vehicle.

No waiting money back guarantee on departures

We operate a pre-booked appointment based service and do not have permanent staff stationed at the departure and arrival areas and it is our aim to be waiting for you when you arrive at Gatwick Airport. Any guarantee is based on the location of collection or return that is published on our website, sent to you in confirmation by email or text.

This guarantee applies only to clients who book directly with Help-me-park. It is also a condition of this guarantee that we receive a telephone call to our 24/7 mobile contact number as listed on your confirmation email 10 minutes before your arrival to the airport even if you are due to arrive at the airport at your pre booked departure meeting time.

We cannot honour any bookings made with any other consolidator or supplier, any hotel or from any other website.

Help-Me-Park will invalidate the Gatwick airport parking promise if:

  1. extreme weather conditions prevail,
  2. there is unpredictably heavy local traffic - Gatwick airport does get log jammed during the height of the season,
  3. there are security measures in place causing traffic delays,
  4. you are 15 minutes out side of your pre-booked meeting time,
  5. there are any other matters beyond our control affecting the delivery of our service.

We will endeavour to stay in touch with all customers that are kept waiting at these times and provide ongoing information updates as to the expected time we can meet you.

Customers arriving at the airport unexpectedly for whatever reason will not be covered by this guarantee and Help-me-park will endeavour to collect or return vehicles at the earliest opportunity. Please note that we require your departure drop off time, NOT your flight take off time and your return landing date and time, NOT your return flight take off date and time.

  1. We will arrive to collect your vehicle no later than 15 minutes after your scheduled departure time.
  2. If you are early for departure we will do our utmost to be with you as promptly as possible but will arrive to collect your vehicle no later than 15 minutes after your scheduled departure time.
  3. We must have at least 24 hours notice to change a scheduled arrival time but will make every effort to collect your car in circumstances where you are early or delayed.

No waiting money back guarantee on return

We operate a pre-booked appointment based service and do not have permanent staff stationed at the departure and arrival areas and it is our aim to be waiting for you when you arrive at Gatwick Airport. Any guarantee is based on the location of collection or return that is published on our website, sent to you in confirmation by email or text. This guarantee will be invalid if your vehicle will not start. We carry non-spike jump packs and will endeavour to return your car as promptly as we can.

This guarantee applies only to clients who book directly with Help-me-park and pay the full Help-me-park rate. We cannot honour any bookings made with any other supplier or consolidator, any hotel or from any other website.

Help-Me-Park will invalidate the Gatwick airport parking promise if:

  1. extreme weather conditions prevail,
  2. there is unpredictably heavy local traffic - Gatwick airport does get log jammed during the height of the season,
  3. there are security measures in place causing traffic delays,
  4. you are 15 minutes out side of your pre-booked meeting time,
  5. there are any other matters beyond our control affecting the delivery of our service.

We will endeavour to stay in touch with all customers that are kept waiting at these times and provide ongoing information updates as to the expected time we can meet you.

Customers arriving at the airport unexpectedly for whatever reason will not be covered by this guarantee and Help-me-park will endeavour to collect or return vehicles at the earliest opportunity. Please note that we require your departure drop off time, NOT your flight take off time and your return landing date and time, NOT your return flight take off date and time.

  1. We will track your flight landing time on the Gatwick Airport official web site and will base all return scheduling on the information published there.
  2. We will return your car no later than 15 minutes after the time we estimate, based on the information you supply, that you will be on the terminal forecourt to collect your vehicle when you return.
  3. We will require a phone call from you in response to our standard welcome back return text and accurate information on your baggage status and location. Any delays due to lost luggage, coffee stops, meals etc must be communicated and can and will be accommodated at this point.
  4. We can only wait for 15 minutes at the vehicle collection and return location after the time we estimate you will exit the terminal and if we do not hear from you we will return your vehicle to our car park. You will then have to wait until we have staff available to be able to return your vehicle from our car park.

Heavy luggage

Please understand that our drivers are not insured as porters and as such may not be able to help you unload and load your luggage.

Vehicle contents

Help-me-park.com Ltd does not accept any liability for the contents of client’s vehicles. Please ensure that you have removed all valuable form your vehicle prior to leaving your car with our staff. This can include but is not exclusive to parking change, sunglasses, CD’s, telephones, satellite navigation devises, other electronic devices etc.

Cancellations policy

The following cancellations policy only applies to bookings made directly on the help-me-park.co.uk website by the client or bookings made through one HMP’s telesales operators. Bookings made through consolidators must be cancelled directly with the consolidator and are subject to the terms and conditions of the consolidator.

All cancellations must be made in writing by email to info@help-me-park.co.uk. All refunds will be made within 14 days of cancellation.

Under the Sale of goods and services and data protection legislation, you have 14 calendar days starting from the day after the booking is confirmed to cancel your booking and receive a full refund.

If your parking period starts within this 14-day period and you later decide to cancel you will be charged the full cost of the original parking period.

Any cancellation made outside of the 14-day period will be subject to the HMP standard refunds policy as below.

  1. Cancellations before 48 hours to the start of the contract - £10.00.
  2. Cancellations within 48 to 24 hours to the start of the contract - 40% of the total contract value.
  3. Cancellations within 24 hours to the start of the contract - no refund.