Money back service guarantee

Gatwick Meet and greet money back service guarantee

At Help me park we believe that if we keep you waiting at the terminal it is the worst thing we can do. After all you have not only paid for the convenience and service of meet and greet parking but you have a flight to catch.

We see many clients every day being kept waiting by their Gatwick meet and greet service and it causes much stress and tension when travelling is stressful enough.

How it works for Gatwick Airport meet and greet departures

It is our stated aim to be waiting for you when you arrive at the meeting location. Our guarantee will kick in if you have been waiting for 15 minutes or more after you scheduled arrival time.

Terms and conditions apply as they must as most delays are cause by factors beyond our control.

When you book your valet parking at Gatwick Airport you make an appointment with us to meet at a particular time and place at either terminal at Gatwick Airport or the Sofitel Hotel at the north terminal or the Hilton Hotel at the south terminal.

You will need to call us when you are 10 minutes away from the airport.

How it works for Gatwick Airport meet and greet returns

It is our stated aim to be waiting for you with your car when return from your trip. Our guarantee will kick in if you have been waiting for 15 minutes or more after you exit the terminal building.

Terms and conditions apply as they must because most delays are cause by factors beyond our control.

We will track your plane on the Gatwick Airport website and will need your correct return landing flight number and landing time before you depart.

Once you have collected all your luggage please call our 24/7 mobile contact number.

How is it calculated

We will refund our Gatwick meet and greet parking rate multiplied by the number of days you are away. This rate will vary through the year.

We charge a fixed rate for the collection and return of your car and this is not included in the guarantee.

How do you claim

If you are unsatisfied in any way with our Gatwick Airport meet and greet parking service please contact our customer services by email on customerservices@help-me-park.co.uk. All complaints must be made in writing by email or post to create a record and allow us to better investigate any claim.


Get a quotation for your meet and greet parking at Gatwick now!