Gatwick Airport Concierge Service

Whether you’re an experienced flyer or new to Gatwick, if you're looking for a personal, preferential service at the airport, why not consider the airport’s Gatwick First premier-class concierge service.

The service is available to individuals, couples or groups and offers a personal service and guide through the airport.

The Concierges are easily identifiable (wearing Gatwick clothing and carrying official Gatwick Airport ID) and are multilingual, so foreign visitors will be able to converse in their own language.

Concierge Service When Flying Out Of Gatwick
Passengers are met by a Gatwick First Concierge at a prearranged point, so whether you’re travelling by car, by train or by coach, a Concierge will be there, ready and waiting the moment you arrive. 

From your meeting point you’ll be taken to the priority check-in desk and then you’ll be escorted through the fast track security lanes.

Once in the Departure Lounge your Concierge will be able to help you with any dining or shopping requirements you might have. They will also be able to take you to an Airport Lounge if required.

Just before your flights, when your Boarding Gate has been announced, you will be escorted down the final part of your Gatwick experience.

Concierge Service When Flying Into Gatwick
This service is also available to passengers who arrive into Gatwick from a domestic or international flight.

When landing in Gatwick you are met at the aircraft door by your personal Concierge and assisted throughout the airport.

You will be guided through Passport Control, Customs and Baggage Reclaim. You will also be escorted to your forwarding transportation, for example, the train station, coach park or taxi rank.

Booking a Concierge
The service must be booked directly with the airport – this can be done either on the phone – by calling 01293 555706 - or on the Gatwick Airport website.