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Help me park - terms
for meet & greet airport parking. |
Help Me Park's Gatwick Airport meet and greet airport parking Terms & Conditions
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| These terms are specific to help-me-parks’ Gatwick Airport meet & greet airport parking customers. They should be read and understood as by completion of booking all customers will be agreeing to the Gatwick Airport meet & greet airport parking terms & conditions. The information within this section is specific to the actual meet and greet airport parking process |
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On departure, the Help Me Park Airport Parking Promise allows for a member of our staff to meet and greet you at the pre agreed meeting point at the time booked on the website and confirmed via payment. Help Me Park will endeavour to arrive early where the customer request has been made and agreed, and where Help Me Park staff are available.
Early arrivals will not be party to the Help Me Park
Airport Parking Promise. Help Me Park staff will
wait for 15 minutes after the pre-booked arrival
time - after this time Help Me Park will await the
phone call from the customer and re-arrange a suitable
time allowing for customers new meet and greet parking
arrival time. A new meeting time must be agreed and
our staff will be allowed a new 15 minute window
around this new booking time.
Once this has been agreed, the Airport Parking Promise will no longer be in effect until the customers return journey. On return customers are requested to call Help Me Park once they have collected their baggage from the baggage hall. Help Me Park will then be allowed 15 minutes to bring the customers car to the agreed meeting point (this should allow approximate time for customers to collect baggage and walk to the agreed meeting point).
Help Me Park will undertake to wait for a further 15 minutes (i.e. 30 minutes total after the customer has called). After this time Help Me Park staff may have to return the customers car to our facilities in order to allow staff to deal with other meet and greet parking customers who have exited the terminal on time. At this time our customers should make further phone calls to Help Me Park in order to liaise with staff. Once the initial 30 minute window has elapsed the Parking Promise will also elapse, and at this stage we will rely on the customer calling us to arrange a suitable meeting time. Customers should be aware that only by staying
in contact will Help-me-park be able to offer the
very best service. Any customer calling befor ethey
have received all their baggage may risk the mmet
an dgreet driver returning the car to our facilities
as they may not be able to exit the terminal on time.
BAA parking wardens are very strict at peak times
and it remains an absolute necessity for our staff
to appease the traffic wardens, as such we cannot
keep a vehicle on the drop off area for very long
. It is imperative to our business and to the service
which we duely supply to our customers that we maintain
a good working relationship with the traffic wardens
Customers should be aware of the waiting times allowed
and make their phone calls accordingly, if they are
not able to meet Help Me Park airport parking staff
at the correct time it will be their responsibility
to make further calls to arrange collection of their
car. These terms are in place to allow Help Me Park
to operate correct staff levels at all times and
offer the best overall service for our customers.If for any reason Help Me Park fails to meet you on your departure and you cannot contact us by telephone on 0870 300 600 9 or any other number we have supplied, you must park your car in the short term airport parking and proceed to airport information and leave your airport parking mirror hanger / ticket and keys with them under the Help Me Park name.
We will collect your car as soon as possible and pay for the short term airport parking and your Airport Parking Promise will stand, however Help Me Park’s liability will be limited to airport parking charges only and no compensation will be paid for missed flights or any other claimed out of pocket or unforeseen expense. Help Me Park cannot be held responsible for dates, times, flight numbers or any other information wrongly supplied to us by the meet & greet parking customer . Please be sure to check your booking details and to confirm them against your gatwick airport meet and greet parking booking details .Help Me Park and our gatwick airport meet & greet airport parking service cannot be held responsible for any damage or losses caused by acts of God, terrorism or war or any mechanical or electrical breakdown in any customer’s car.
Help-me-park.com will not be held liable for any mechanical defects to customers cars which occur in the normal transfer of cars from Gatwick Airport to airport parking and from airport parking to Gatwick Airport.
Help Me Park will not be liable for any inconvenience or expense incurred due to late return to Gatwick Airport of vehicles that are not able to start of their own accord. This will also invalidate the Airport Parking Promise. Please also note that many cars that do start when used every day will not necessarily start after being left in the secure airport parking compound for a longer period of time without use. In the unlikely event that Help Me Park should cause damage to a customers car it will be Help Me Parks’ chosen repair facility that is awarded the repair contract, Help me Park will supply the meet & greet parking customer with a replacement vehicle , of Help Me Parks choice, which must be returned within 3 working days of completion of repair to customers car.
If a car is returned to a customer and damage alleged is repaired as a goodwill gesture by Help-me-park then it will be the customers responsibility to bring the car back to the original airport location for repair by a local contractor. The customer will be supplied with a replacement vehicle free of charge , but will be liable for the full costs of any fuel charges incurred. On recollection of the vehicle the customer will be requested to sign a satisfaction certificate for the works carried out.
It will be the obligation of the meet & greet parking customer to return the replacement vehicle and collect their own car. Help Me Park will not accept future responsibility for repairs to meet and greet parking customers cars once the customer has signed a satisfaction certificate before return of the car to customer, Help Me Park will agree that an independent assessor of Help Me Parks choice can inspect the vehicle prior to return at a cost bourn by the customer.
Help Me Park cannot return vehicles to Gatwick Airport if road tax has expired.Help Me Park cannot be held liable for vehicles
driven without a current MOT test, as this will
invalidate our motor insurance. It is the responsibility
of the Help Me Park meet & greet parking customer
to ensure the condition of the car requiring Gatwick
Airport parking.
Help Me Park cannot be liable for engine damaged caused to vehicles left with us that are in poor mechanical repair, no responsibility will be held by Help Me Park to check oil and coolant levels, Help Me Park will assume that the car delivered to us is in good mechanical repair and roadworthy condition and as such should be worthy of transfer to Gatwick Airport parking compound and return to customer.
Help Me Park’s drivers are uninsured to lift your luggage but will assist in any other way possible. Please be understanding, and warn our airport parking meet and greet staff if your luggage is very heavyHelp Me Park cannot be liable for collections and deliveries that are delayed by matters out of our control. Meet & greet parking customers must attempt to notify Help Me Park of all delays, as vehicles cannot be held at Gatwick Airport indefinitely.Help Me Park may charge for vehicles delivered or collected when customer does not show, for example in the case of a missed return flight to Gatwick Airport.
Help Me Park may make an additional charge for parts fitted to meet and greet parking customer’s cars that cost above our supply allowance for that particular part. Help Me Park will only add this extra cost at the exact increased amount.Help Me Park must undertake to ensure that your vehicle is returned in a road worthy condition. As such, if we are unable to contact the airport parking customer for approval, and low cost matters of road safety are incurred, we will undertake to exact repairs at current market prices.
Where ever reasonably possible the meet and greet customer will be contacted to discuss these works.Help Me Park will make every effort to ensure Gatwick Airport parking customers’ vehicle is fully road worthy within the scope of works authorised, but offer no guarantee that items outside of work scope have been checked and are in a road worthy condition.Help Me Park will undertake to place £10 sterling of correct fuel into a customer’s car, if Help Me Park feel that there is a danger of the vehicle running out of fuel before its return to the meet and greet parking customer. An administration fee may be charged.
Meet & greet customer can request that we refuel their car for them at the time that our meet & greet airport parking staff collect their car, Help me -park do not charge for this, meet and greet parking customers are free to tip our staff for this service if they choose.Help Me Park cannot be held liable for faults or damage to your vehicle once it has left our control. Please inspect your vehicle when you collect it and inform your meet & greet parking driver.Help Me Park will not return vehicles to customers
where Help Me Park feel that the vehicle represents
an unroadworthy state of repair.
In this instance,
the meet and greet airport parking customer will
be collected on his/her own, returned to our offices
and requested to sign a declaration stating that
they are happy to drive the vehicle on the public
highway. If Help Me Park consider the meet and greet
parking customers car to be a risk to the public
then the local police force will be informed.Help Me Park will make an administration charge
for vehicles changed from booking details, in order
to cover minor costs involved in changing these
meet and greet airport parking bookings. We would
remind our customers that they are able to update
their own bookings online at no charge.
Help Me Park cannot leave cars unattended at arrivals
or collections when requested by the customer, as
Gatwick Airport authorities will not allow this.
Help-me-park are not able to leave the keys with
a friend without
prior written authority. Help Me Park reserve the right to leave cars in the short-term Gatwick Airport parking for customers whose return flights are delayed. Your vehicle keys will be left at Gatwick airport information where you will be asked to display your passport for collection of your keys and short-term airport parking tickets.Help Me Park will not be liable to costs of short-term Gatwick Airport parking relating to late arrivals.
Help Me Park will be allowed to carry out repairs
prior to receiving authorisation from meet & greet
parking customers, in order to ensure smooth workshop
progress at busy times.Help Me Park will be allowed to fit tyres to Gatwick
Airport meet and greet parking customers cars that
represent good value and good quality, i.e. not
cheapest remould tyres. Help Me Park will undertake
to ensure that value and quality are achieved to
market prices. Airport parking customers cars will
not be returned to Gatwick Airport if they are not
road worthy, and the customer has paid for the works
duly carried out.
Help Me Park would expect the meet and greet airport
parking customer to have checked oil and other levels
on their own vehicles before handing over to our meet & greet
airport parking staff. Help me park cannot be held
responsible to the mechanical condition of the meet
and greet airport parking customers car, it is assumed
that the vehicle will be in suitable condition to
drive to and fro Gatwick airport and the secure meet
and greet parking facility - a maximum of 20 miles
from collection to return.
Help Me Park will undertake to jump start cars with flat batteries with antispike equipment. A nominal administration fee may be charged to cover extra costs incurred by meet & greet parking staff. Help Me Park cannot be held liable for personal effects left in customers cars.
Customers are advised to ensure these items are removed before leaving their cars with our meet and greet airport parking staff Help Me Park cannot remove road wheel for inspection
/ or puncture repair if locking wheel nuts keys
are not supplied or easily found. If it is necessary
for wheels to be removed our workshops will do so
and charge accordingly.
Help Me Park will dispose of vehicles not collected or paid for after 60 days of secure airport parking.Help Me Park will not process Gatwick airport meet and greet parking refunds of less than £20. A credit note should be applied for in writing.Help Me Park meet & greet airport parking
customers returning unannounced on the incorrect
day will have to call and wait for their vehicle
to be processed – no Airport Parking Promise
will apply in this instance. Plesae note that Help-me-park
offer a pre booked service and as such staff are
very often not on duty between the hours of midnight
and 5.00 am, any customer returning unannounced
during this period may not be able to contact us
and shoul dnot expect their car back very quickly.
Help Me Park will invalidate the Gatwick Airport
Parking Promise in extreme weather conditions, or
any other matters beyond our control. Please note
that this can be deemed to include unpredictably
heavy local traffic - Gatwick airport does get log
jammed during the height of the season, and security
measures are effected causing traffic delay. It
is impossible for us to get on and off airport during
peak times should there be any major traffic hold
ups - we will endeavour to stay in touch with all
customers that are kept waiting at these times.
Help Me Park will request stage payments for vehicles
remaining in our airport parking facilities after
the pre-booked gatwick airport parking period. These
payments will be debited periodically to your credit/debit
card, without notification if normal avenues of
caontact are not accesable.
Help Me Park will not deliver vehicles back to Gatwick airport if payments are not received prior to proposed return date and time, meet & greet parking customers are able to phone during office hours to arrange any to pay any extra airport parking feesHelp Me Park cannot be held liable for audio equipment,
radio codes, mobile phones, or any other personal
effects left in cars whilst in the custody of Help
Me Park's Gatwick Airport parking service.
Help Me Park will only accept complaints made in writing to the head office address, where all complaints will be handled by standard complaints procedure, and by the airport parking manager.
Help Me Park will not return any meet and greet parking customers’ un-roadworthy vehicles to Gatwick Airport.Help Me Park will charge for gatwick airport meet
and greet parking per day, or part thereof, with
the day starting at 00.00 am. The Gatwick Airport
meet and greet airport parking price checker will
be default, if any dispute arises we will simply
check your quote for Gatwick Airport meet and greet
parking on the live price checker and you will be
required to pay accordingly.
Help Me Park reserve the right to alter airport parking and associated services prices due to market fluctuations.Help Me Park reserve the right not to work on a vehicle that we consider to be un-roadworthy of less value than a service contract.Help Me Park reserve the right to monitor or record phone calls as a part of our business research and appraisal systems, This information will be used for internal purposes only with a view to training our meet and greet parking sales team.
Help Me Park will charge accordingly for any increases on the cost of environmental disposal of waste products relating from works carried out on customers vehicles. These works can be booked as an extra to your gatwick airport meet and greet parking contractHelp Me Park reserve the right to charge credit/debit cards originally supplied by client for extra works incurred and notified. Notifications will be placed on the meet and greet airport parking customers account accessible via the Help Me Park website.
Help Me Park will not be liable for electrical and mechanical faults arising with a customer’s vehicle, whilst in transit from Gatwick Airport to our storage facilities, or at any other time.Help Me Park will not be liable for damage to glass or paintwork whilst your vehicle is in transit to or from Gatwick Airport parking. Prime examples could be stone chips to windscreens, mud or dirt from the public highway.
Help Me Park reserve the right to place your vehicle with an alternative Gatwick Airport parking supplier only if demand outstretches our ability to conduct workload.Help Me Park reserve the right to not return vehicles to persons other that those easily identifiable as the vehicle owner.
Help Me Park reserve the right to not return a car
to a customer who is rude / offensive / drunk or
otherwise antisocial toward our staff, in this circumstance
we will request that the customer arranges for their
own transport to our secure facilities during office
hours when a senior memeber of staff will deal with
them personally.
Help Me Park reserve the right to break a meet and greet airport parking contract with any customer who refuses to sign for their card payments, or whose card payments are not authorised. Cash payments may be substituted on your return but your vehicle may not be delivered to Gatwick Airport if payments remain due.
Help-me-park.com ltd will not be held responsible or liable for damage to vehicles in any way, shape or form (such as damaged windscreens, bodywork dents etc) or other property arising from acts of nature (such as falling trees, hurricanes, heavy rain, strong winds, lightning etc), other where the same is proved and to the extent that it is proved due to our negligence, since the operations of Help-me-park.com Ltd operates within an open-air environment. All such acts of nature will be recorded.
Help Me Park will not refund any monies to airport parking contracts not taken but not cancelled within 2 weeks of start date.Help Me Park reserve the right not to return your car to Gatwick Airport if you are rude to us – we are nice people so be nice to us.
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Please help us to become Gatwick Airports finest meet and greet airport parking contractor.
The only way to find out is to book your meet and greet airport parking for Gatwick Airport with us -
Help-me-park.com look forward to hearing from you |
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