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Parking Terms for Meet and Greet Airport Parking |
| The following terms and conditions are specific to the meet and greet parking service operated by Help-me-park. Please take time to read these terms and conditions as you will have agreed to them if you make a booking. Please note that we also have formal terms and conditions that apply to our contract with you but these are specific to our service and we feel clarify various elements of our service. |
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Money Back Guarantee |
| This will be calculated as the total number of days or part days of your booking multiplied by the variable daily parking rate charged at your time of booking. We charge a fixed standard rate for the actual collection and return of your vehicle. |
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No Waiting Money Back Guarantee on Departures |
We operate a pre-booked appointment based service and do not have permanent staff stationed at the departure and arrival areas and it is our aim to be waiting for you when you arrive at Gatwick Airport. Any guarantee is based on the location of collection or return that is published on our website, sent to you in confirmation by email or text.
This guarantee applies only to clients who book directly with Help-me-park and pay the full help-me-park rate or the loyalty discounted rate. We cannot honour any bookings made with any other supplier, any hotel or from any other website or bookings made with any other discount code.
Help Me Park will invalidate the Gatwick Airport Parking Promise in extreme weather conditions, or any other matters beyond our control. Please note that this can include unpredictably heavy local traffic - Gatwick airport does get log jammed during the height of the season, and security measures are often effected causing traffic delays. It can be very difficult for us to get on and off airport during peak times should there be any major traffic hold ups - we will endeavour to stay in touch with all customers that are kept waiting at these times.
Customers arriving at the airport unexpectedly for whatever reason will not be covered by this guarantee and Help-me-park will endeavour to collect or return vehicles at the earliest opportunity. Please note that we require your departure drop off time, NOT your flight take off time and your return landing date and time, NOT your return flight take off date and time. |
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1. We will arrive to collect your vehicle no later than 15 minutes after your scheduled departure time.
2. If you are early for departure we will do our utmost to be with you as promptly as possible but will arrive to collect your vehicle no later than 15 minutes after your scheduled departure time.
3. If you are late for departure we will commit to wait for 15 minutes only after your scheduled departure time at the vehicle drop off and collection area.
4. We must have at least 24 hours notice to change a scheduled arrival time but will make every effort to collect your car in circumstances where you are early or delayed. |
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No Waiting Money Back Guarantee on Return |
We operate a pre-booked appointment based service and do not have permanent staff stationed at the departure and arrival areas and it is our aim to be waiting for you when you arrive at Gatwick Airport. Any guarantee is based on the location of collection or return that is published on our website, sent to you in confirmation by email or text. This guarantee will be invalid if your vehicle will not start. We carry non-spike jump packs and will endeavour to return your car as promptly as we can.
This guarantee applies only to clients who book directly with Help-me-park and pay the full help-me-park rate or the loyalty discounted rate. We cannot honour any bookings made with any other supplier, any hotel or from any other website or bookings made with any other discount code.
Help Me Park will invalidate the Gatwick Airport Parking Promise in extreme weather conditions, or any other matters beyond our control. Please note that this can include unpredictably heavy local traffic - Gatwick airport does get log jammed during the height of the season, and security measures are often affected causing traffic delays. It can be very difficult for us to get on and off airport during peak times should there be any major traffic hold ups - we will endeavour to stay in touch with all customers that are kept waiting at these times.
Customers arriving at the airport unexpectedly for whatever reason will not be covered by this guarantee and Help-me-park will endeavour to collect or return vehicles at the earliest opportunity. Please note that we require your departure drop off time, NOT your flight take off time and your return landing date and time, NOT your return flight take off date and time.
1. We will track your flight landing time on the Gatwick Airport official web site and will base all return scheduling on the information published there.
2. We will return your car no later than 15 minutes after the time we estimate, based on the information you supply, that you will be on the terminal forecourt to collect your vehicle when you return.
3. We will require a phone call from you in response to our standard welcome back return text and accurate information on your baggage status and location. Any delays due to lost luggage, coffee stops, meals etc must be communicated and will be accommodated at this point.
4. We can only wait for 15 minutes at the vehicle collection and return location after the time we estimate you will exit the terminal and if we do not hear from you we will wait for 1 hour and 15 minutes after your flight landing time before returning your vehicle to our car park. You will then have to wait until we have staff available to be able to return your vehicle from our car park. |
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Damage to Vehicles |
Help-me-park.com ltd will not be held responsible or liable for damage to vehicles in any way, shape or form (such as damaged windscreens, bodywork dents etc) or other property arising from acts of nature (such as falling trees, hurricanes, heavy rain, strong winds, lightning etc), and only where the same is proved and to the extent that it is proved due to our negligence, since the operations of Help-me-park.com Ltd operates within an open-air environment. All such acts of nature will be recorded.
Help Me Park will not be liable for electrical and mechanical faults arising with a customer’s vehicle, whilst in transit from Gatwick Airport to our storage facilities, or at any other time. Help Me Park will not be liable for damage to glass or paintwork whilst your vehicle is in transit to or from Gatwick Airport. Prime examples could be stone chips to windscreens or paint work, mud or dirt from the public highway, punctures etc. |
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HeavyLuggage |
| Please understand that our drivers are not insured as porters and as such may not be able to help you unload and load your luggage. If you require a porter this can easily be arranged. |
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Vehicle Contents |
| Help-me-park.com Ltd does not accept any liability for the contents of client’s vehicles. Please ensure that you have removed all valuable form your vehicle prior to leaving your car with our staff. This can include but is not exclusive to parking change, sunglasses, CD’s, telephones, satellite navigation devises, other electronic devices etc. |
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Complaints |
Our Complaints Policy
We recognise that sometimes, we may fail to meet your expectations and the standards we set for ourselves. We will investigate all complaints thoroughly and deal with any issues promptly. We will regularly review all complaints received together with any other customer feedback in order to learn from them and make the necessary changes to our service.
Our Complaints Procedure
If you have a complaint, please contact us with by emailing the details to complaints@help-me-park.co.uk.
What will happen next?
1. We will send you a email acknowledging receipt of your complaint within five days of us receiving the complaint, enclosing a copy of this procedure.
2. We will then investigate your complaint. A member of our complaints team will review your booking and speak to the drivers involved in your meet and greet parking service.
3. We will email you a detailed written reply to your complaint within 21 days of sending you the acknowledgement letter.
If you are still not satisfied, you can then contact the Company Director, Sean McCarthy at Help Me Park, 7th Floor, Norfolk House, Gatwick Airport South Terminal, West Sussex RH6 0NN about your complaint.
Any complaint to the Director must usually be made within one month of the final decision taken by the complaints department.
For further information, you should contact Help-Me-Park on 0845 272 8790 or email us at complaints@help-me-park.co.uk.
If we have to change any of the timescales above, we will let you know and explain why. |
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Cancellations Policy |
How to make a cancellation
All cancellations must be made in writing by email to info@help-me-park.com. All refunds will be made within 30 days of cancellation.
Refunds within 7 working days of purchase
Full refund will be given if a meet and greet parking contract is cancelled within 7 working days from the date of purchase except when the contract starts within the 7 working days from the date of purchase in which case our standard refunds policy will apply.
Standard Refunds Policy
All refunds – except within 7 working days of purchase – will incur an administration fee as follows.
Cancellation Admin Fees
Cancellations before 48 hours to the start of the contract - £6.50
Cancellations within 48 hours to the start of the contract - 40% of the total contract value
Cancellations after the start of the contract - no refund.
Missed Returns
A standard charge of £ 60.00 is applicable to missed returns. |
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