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Meet and greet faq. |
Frequently Asked Questions regarding Gatwick Airport meet & greet airport parking service. |
| Here are some of the common questions people ask about our Gatwick Airport valet meet and greet parking service. Please check here first to see if there is an answer to your query. If you are still unsure about anything, please email us. |
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• What is Help Me Park?
• How much does it cost to get Gatwick Airport's finest meet and greet parking service?
• Who will meet me Gatwick Airport?
• Where will I go once I arrive at Gatwick Airport?
• How will your meet and greet parking staff know who I am?
• Can I contact the meet and greet parking staff?
• How will I recognise Help Me Park meet and greet parking staff?
• Are your Gatwick Airport meet and greet parking drivers insured?
• Where will my car go, is it near Gatwick Airport?
• How will I get my car back?
• Can I change my return date?
• Can I book Gatwick Airport parking on my day of travel?
• Can I cancel a booking?
• Can I get a Gatwick Airport car washing and valeting service whilst I am away?
• Can I get my car serviced whilst using your Gatwick Airport parking service?
• Can I get an MOT test whilst using your Gatwick Airport parking service?
• How do I get a receipt for my Gatwick Airport parking?
• Can I make any special requests?
• Can I book meet and greet parking on behalf of a friend?
• What about longer term Gatwick Airport parking?
• How can I give feedback about your meet and greet parking service?
• What is your meet and greet airport parking complaints procedure?
• Why should I choose Help-me-park.com for my Gatwick Airport parking?
• Why is Help-me-park.com more expensive than other Gatwick Airport parking options?
• Can I read testimonials from your Gatwick Airport parking customers?
• What is meet and greet airport parking?
• What is valet meet and greet parking?
• What is chauffer meet and greet parking?
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What is Help Me Park? |
| Help Me Park is a valet meet and greet airport parking service, allowing you to simply turn up at the Gatwick Airport terminal and leave your car with one of our meet and greet parking representatives, allowing you to move quickly to check-in. On your return, you will be met with your car at the terminal. Hassle free - great for business people and families. |
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How much does it cost to get Gatwick Airport's finest meet and greet parking service? |
The Help Me Park meet and greet parking option does cost a little more but the advantages far outweigh the costs. For that bit of difference in our costs compared to another Gatwick Airport parking company, you get valet meet and greet parking, peace of mind, no buses, no delays... just pure convenience.
For a fast quotation, go back to the home page and enter your travel dates – you will not have to buy in order to just get a quote. |
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| A member of our meet and greet airport parking staff will be at Gatwick Airport 5 minutes prior to your pre-arranged time. They will be at our normal drop off point, unless you have been advised otherwise. Our meet and greet parking staff carry company ID - please ask to see it if you are at all concerned. |
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Gatwick Airport South Terminal - lower level of arrivals opposite the car rentals next to the terminal building.
Gatwick Airport North Terminal - lower level of arrivals at the far end next to the terminal building.
Take a look at our Meet & Greet Terminal maps and print one off to take with you. |
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Our Gatwick Airport parking staff are continually updated and will have your details ready for you to confirm and sign.
If all is well, you will have your mirror hanger displayed in your car – our drivers are always on the look out for these. If they are at all unsure, they will ask to see your passport, and will ask for any relevant details to your meet and greet parking booking that may be required. |
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| Yes, they all have mobile phones. Current numbers will be on your mirror hanger that you will have received in the post. |
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| They will be wearing dark blue and orange clothing clearly marked with the Help Me Park logo. They will have Help Me Park ID badges, generally hung from company lanyards, which are orange with Help-me-park.com printed on. |
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| Yes, Help Me Park staff are fully insured to drive your vehicle, and our drivers are carefully selected, vetted and trained to ensure the safe transfer of your vehicle to and from Gatwick Airport. It is in our interest to ensure that your car's journey from Gatwick Airport to our secure Gatwick Airport parking facility is conducted to the highest standard. |
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| Help Me Park operates a secure monitored facility for safe storage of your vehicle, which is very near to Gatwick Airport. We do not openly discuss the location of our facilities as we feel that this in turn could possibly encourage unwanted visitors. If you have any further questions please call us on 0870 300 600 9. |
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| You will need to call us on our 24/7 Arrivals Hotline (number will be detailed on your returns ID card), once you have cleared customs. We will meet you outside the terminal where we met you on your departure. Our meet and greet parking staff will request that you produce the customer returns card that you were given when you dropped your car off with us. |
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| Yes, click on the Change a booking link on the main menu and follow the instructions, or call us during office hours if you are unable to get to a computer - 0870 300 600 9. It is very important to let us know if you wish to change your return meet and greet time - we can only react to good information! |
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| If you have a last minute booking you will be able to book your Gatwick Airport parking with us by calling 0870 300 600 9 during office hours (subject to availability). You will be unable to make a meet and greet airport parking booking online on the same day of travel, this is to ensure that our meet and greet parking staff can schedule work properly and cannot miss any meet and greet airport parking arrivals at the airport. We wouldn't want to miss you. |
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Yes, please give at least 48 hours notice. This can either be done online through the Change a booking page or by calling us on 0870 300 600 9.
Please allow 21 days for processing of your meet & greet airport parking refund. A small administration charge will be deducted from your refund. Refund charges should not exceed £8.99 up to 2 days in advance, however will be 100% of the parking fee if less than 48 hours notice is given.
For more information, please read our Payments and refunds policy. |
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| Yes, we can arrange to have your vehicle professionally valeted whilst you are away. There are four ways to book our valeting service to go along with your Gatwick Airport meet and greet parking. |
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Book valeting online as you make your meet and greet parking booking |
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Amend an existing Gatwick Airport parking booking and add car valeting |
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Complete the paper bookings form that is included with your Gatwick airport meet and greet parking pack |
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Speak to your meet and greet parking driver when you drop your car off at Gatwick Airport |
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| If you would like to get your car serviced while on holiday, please request this at the booking stage. Please do this by emailing us directly. Please be aware that we are unable to service certain makes of cars, however if you have requested this we shall let you know as soon as possible as we do have access to specialist garages/dealerships who will be able to help. |
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| Yes. Our sister company BCR, is an authorised MOT Testing Station and will be happy to carry out an MOT test whilst your vehicle is with us. Our standard retail price is £50.35. |
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| Once you have returned back from holiday, log into the website using your Username and Password and you will find a 'Print Receipt' facility in your bookings for all past completed bookings. We cannot issue receipts for bookings that have not been completed. |
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| E-mail us with your name and dates of travel any special requests and we will try our very best to assist you in anyway. Alternatively, when booking online, you can specify any special requests in the space provided. We are a proactive company, keen and interested in supplying you with what you want! |
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| Yes you can. Just log into the website using your own Username and Password and enter the flight details of their flight. Ensure the billing address for any credit card that is used is correct for the card when you pay on the Protx secure payment pages. Your meet & greet airport parking confirmation email will go to your email address and any correspondence will be sent to you. |
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| Longer term Gatwick Airport parking |
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| Many of our customers leave their cars with us for long periods of time, for example, when they are only visiting the UK from time to time. We can offer special rates for these contracts, as well as a care package for your valued vehicle. |
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| Please write or email us. You will find our details on the contact us pageWe aim to acknowledge all correspondence immediately, and respond within 7 working days of receipt of your enquiry. |
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Please write to us or email us. Contact details can be found on our contacts page. We aim to acknowledge all correspondence immediately, and respond within 7 working days of receipt of your enquiry.
We will endeavor to resolve any problems as soon as possible, to the satisfaction of both the customer and Help Me Park, without any third party involvement. All disputes are handled personally by the Airport Parking Manager. |
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| Help-me-park.com are the only meet and greet airport parking contractor to offer a Money Back Guarantee if we are late to meet and greet you on your departure or return to Gatwick Airport. Click here to view our airport parking promise |
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Because Help-me-park.com offer our unique Airport Parking Promise it is necessary for our meet and greet staff to be ready to meet you on your arrival at Gatwick Airport.
This can mean that our meet and greet staff have to hang around for you ie. we do the waiting so that you don’t have to. Many other meet and greet airport parking contractors who are offering lower prices at Gatwick Airport will be forced to request that you call them once you have arrived at Gatwick Airport, they will then send a meet and greet driver to you - this means you do the waiting and not them.
It all boils down to staff costs, but it is our belief that Help-me-park.com offer the finest valet meet and greet airport parking service at Gatwick Airport. To do this we search for the friendliest meet and greet parking staff and ensure that they are properly motivated in the goal of making our airport parking service the best at Gatwick Airport meet and greet parking. |
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| Yes, many many of our valued customers have been kind enough to give testimonials regarding our meet and greet parking service at Gatwick Airport. Click Gatwick Airport parking testimonials to read more. |
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Meet and greet airport parking operates directly on the Gatwick Airport drop off areas. A trained member of Help-me-park's staff will meet you actually at the drop off point, help you with your bags, and take your car away to safe storage whist your are on holiday. Once you return to Gatwick Airport your car will be returned to you. No need for bus transfer.
Meet and greet airport parking is the fastest growing form of airport parking service at Gatwick Airport - we at Help-me-park.com believe that this is because our customers are fed up with being treated poorly and demand a better service when choosing a Gatwick Airport parking option. |
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| Valet parking is the same as meet and greet parking, sometimes referred to as valet meet and greet airport parking or valet meet and greet parking, or, of course, just valet parking |
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| Chauffer parking is the same as valet meet and greet parking. It all means that the airport parking company will send a member of their meet and greet staff to meet your for your airport parking needs - we could call this staff member a valet |
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